Job Objective/Purpose

To ensure that high-quality standards are maintained at all times in the provision of medication and medical consumables per Avenue Healthcare policies and procedures

Key Responsibilities

• Ensure that the facility has the necessary equipment and ensure that they are in good working condition. 
• Ensure timely, accurate, and 100% billing of drugs. If the hospital management system is down, liaise with the receptionist /invoicing clerk to inform the client that drugs will be recorded on a manual card and issued then the card collected later after the bill has been finalized once the system is back. 
• All processed prescription orders should be well labeled, and then the client should be informed to collect their cards before the medication is dispensed. 
• Ensure that all insurance exclusion lists are adhered to. 
• Ensure that the Pharm-Tech informs the doctor on the equivalent of the out-of-stock medication and the prescription is amended. 
• Ensure that the Pharmacy is well stocked as per the set re-order levels. Do daily counts, spot counts, and monthly stock take and give a timely, accurate report with a valid explanation of variances and expiries to the branch Manager for approval of adjustment by the Stock Controller. 
• Prevention of medication errors by counter-checking and verifying the prescription on doses, allergies, patient identification, right drug, legibility, and giving clear usage instructions. 
• All stock movements including goods received, goods returned, purchases from petty cash, prescriptions issued to patients on cash,inter-branch transfers or in-house clinics, expired drugs, and lost or stolen items must be captured in the HIS real-time. 
• DDA to be dispensed as per the laid down policy, checked weekly and any discrepancies reported to the Branch Manager for approval of adjustment by the Stock Controller. 
• Generate and send LPOs to the respective suppliers. 
• Ensure accurate receiving, counter checking, and signing of the invoiced orders and delivery notes as per send L.P.O. Drugs with an expiry of less than six months should be received with a Letter of Undertaking and returned to the supplier if not consumed within 6 months. 
• Ensure timely and accurate entry of invoices into the hospital management system and that they are well stored to be checked and dispatched to Finance/Accounts by the end of the month. 
• Ensure a well-arranged pharmacy that is neat, presentable dispensing counter and workstation 
• Ensure that the fridge temperatures are charted twice daily and any error is reported to the relevant department. 
• Ensure timely escalation of any urgent out-of-stock items to the Pharmacy Quality Manager for manual purchase approval. 
• Ensure that any issue about quality is escalated to the Pharmacy Quality Manager. 
• Drugs/surgical items expiry management; 
  • Ensure shelf allocation for weekly checking of expiries and communication to the Pharmacy Superintendent. 
  • Enhance FIFO/FEFO by using green stickers on short-expiry drugs and share the short-expiry list with the doctors to assist in prescribing. 
  • Expired drugs should be documented, quarantined, and disposed of as per the PPB regulations. 
  • Allocate the emergency trolley to ensure it is well-stocked at all times and expiry managed 
• Ensure that Avenue corporate governance policies and procedures are adhered to. 
  • Prevent, detect, and report any fraud or criminal activity 
  • Fully implement audit recommendations and attain satisfactory ratings in subsequent audits. 
• Ensure all sentinel incidents/events are recorded and reported to the branch Manager within 24 hours using the provided tools. 
• Maintain and enforce infection control standards when doing extemporaneous preparations. 
• Client Satisfaction; 
  • Ensure client satisfaction through the high quality of service, effective communication, prompt feedback, and escalation of any unresolved issues to the relevant person for follow-up. 
  • Ensure that the standardized tool for patient satisfaction feedback is filed for measurement, follow-up, and improvement. 
• Maintain patient privacy and confidentiality at all times. 
• Ensure adequate knowledge of all Avenue policies, procedures, and systems as outlined in the HRMIS 
• Any other duty as assigned by your immediate supervisor in line with the job description

Personal Specifications

• A Diploma in Pharmacy 
• A minimum of 3 years experience 
• A valid pharmaceutical technologist license tied to Avenue Healthcare. 
• Organizational awareness and detail-oriented
• Strong interpersonal and communication skills, teamwork and reliability