Kenya Airways Inflight Training Manager Job

Brief Description        

Reports to Head of Training, Flight Operations. 

Detailed Description        
Cabin Quality Control

  • Develop, manage and controlcabin operations documentation, records and training, in line with thecorporate quality requirements.
  • Oversee quality control activities for cabin operations and training to ensure compliance with regulatory requirements and conformance to company standards.
  • Manage all aspects of cabinSOP document control and approval system and processes.
  • Develop, improve, maintain,review and revise cabin SOP documentation in accordance with companydocumentation process and procedures and internal standards.
  • Amend and update cabinprocedure manuals and relevant training programs as required by changes inregulatory requirements and company SOPs.
  • Design, analyse and reviewcabin procedures and make recommendations for SOP effectiveness.
  • Develop checklists, communication templates and guides to augment SOPs.
  • Keep track of SOPs anddevelop a centralized repository that can be accessed by relevant staff.
  • Provide guidance andstrategic advisory support to address regulatory/statutory requirement changesor internal policy documents for development of solutions and/or SOPs.
  • Monitor best practices andchanges in procedures and adjust the SOP documentation to ensure they areimplemented.
  • Contribute to the development of informational or technical documents, that may include, but not be limited to, passenger safety cards, inflight safety videos, relevant website materials and training-related materials.
  • Conduct periodic internal audits/spot checks/inspections of cabin operations to ensure compliance, accuracy, governance and maintenance of SOPs.
  • Lead the escalation orcommunication of risks, issues and observed non-compliance as appropriate.
  • Recommend correctiveactions and provide guidance on process improvements as required.
  • Maintain constant communication with appropriate stakeholders to ensure cabin and training activities meet the expectations and operational needs of the company.

Training Quality Control

  • Define and oversee cabin crew training strategy implementation for the airline.
  • Ensure relevant Flight& Cabin crew training is conducted in compliance with regulatory requirements and company standards.
  • Lead the development of thecompany’s safety and emergency procedures training.
  • Develop, improve, review and revise relevant training programs in accordance with company documentation process and procedures and internal standards.
  • Lead the training andcommunication of SOPs to crew members.
  • Appraise, amend and update training programs and procedures, examination rules and proficiency checks, inline with changes in regulations, company and industry standards.
  • Continuously measure,evaluate and review crew training to ensure continued compliance andconformance to company standards.
  • Monitor compliance ofrelevant parts of the OMD with internal and external audit program.
  • Apply established procedures and guidelines to management of cabin training records and preparation of standardized reports to ensure regulatory and company requirements are met.
  • Liaise with crew scheduling, KCAA and suppliers regarding relevant trainingmatters

Job Requirements        
Qualification (Minimum)  

  •  University graduate 

Additional Qualifications  

  •  Thorough working knowledge of airline cabin operations, KCARs, IOSA and other aviation regulations 
  •  Experience in training 
  •  Experience in documentation procedures 
  •  High degree of technical writing skills 
  •  Proficient in Microsoft Office 

Years of Experience (Minimum)  

  • Minimum of 5 years’ experience in the airline industry 

Additional Details        
Other skills

  •  Strong analytical and organizational skills 
  •  Excellent oral and written communication skills 
  •  Demonstrated strong attention-to-detail and ability to work with accuracy. 
  •  Ability to collect, organize, analyze, collate and document significant amounts of information and process steps 
  •  Ability to work autonomously on multiple/large projects 

How To Apply

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