Radisson Hotel Group Reservations Agent Job

Duties & Responsibilities

Maximises Hotel Revenue and Guest Satisfaction

  • Greets guests over the phone in a friendly, courteous manner.
  • Records reservation information accurately in the PMS (Opera). Both Group and transient business reservations.
  • Informs other departments of VIP arrivals.
  • Advises travel agencies and companies on the required deposit and cancellation policy.
  • Coordinates with Sales & Marketing and Front Office sections and updates them on any changes in rates, promotions or packages.
  • Identifies commissionable reservations and secures required information.
  • Records and processes deposit information.
  • Identifies and records special billing instructions; approves credit after consultation with the Reservations Manager.
  • Files all reservations in a systematic order for easy referral both on soft and hard copies.
  • Contributes to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms.
  • Records requests for special accommodations and suites.
  • Advises and assists Reservations Manager to notify the Worldwide Reservations Centre of rates and availability status.
  • Daily Assists with the preparation of the VIP list.
  • Achieves maximum occupancy and average rate by utilizing yield management.
  • Must uses up-selling techniques.
  • Handles all special requests appropriately.
  • Pre-blocks all special requests or VIP accommodations accurately.
  • Keeps Reservations Manager informed of new group bookings.
  • Utilizes guest history files for personalized service at the hotel.
  • Maximizes customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests.
  • Deals with assigned incoming correspondence, faxes and reservation messages in a timely and accurate manner.
  • Acknowledges assigned reservation faxes, emails, agent vouchers and walk-Ins.
  • Report any guest complaints to the supervisor on duty.
  • Demonstrate a service attitude that exceeds expectations. This will be done by handling next destination bookings.
  • Maintains effective employee relations and is a team player with a Yes, I Can! Attitude

How To Apply

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