Bluetti Energy Customer Service Officer Job

Key Responsibilities:

• Ensuring that the call center operates in an efficient manner and provides the highest level of client service.
• Identifying client needs based on client data and developing strategies and plans for addressing specific client needs.
• Ensuring that response times are as low as possible and that client queries are handled within a reasonable timeframe.
• Ensuring a seamless onboarding process
• Call clients to ensure they make payments
• Developing strategies and establishing goals for customer service and ensuring all customer issues are resolved timely.
• Handling escalated complaints in the event that supervisors are unable to assist.
• Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs
• Taking part in training and other learning opportunities to expand knowledge of company and position.

Qualifications:

• Degree in Communications, Business Management or Social course.
• 3 years experience working in a busy call centre preferably a Solar Company
• Proficiency in Basic Computer Software and phone systems
• Problem solving skills.
• Strong grasp on the company’s products, services and customer service policies.

How To Apply

Send updated CV with 2 referees to winnie.koech@bluetti.com

Deadline 15^th March 2024