Bosphorus Ltd Food and Beverage Manager Job

The Food and Beverage Manager will be tasked with preparing reports. Maintaining data, records and files. Facilitating internal and external communication. Manage and direct the operation and team with optimal resources and maximum benefit principles to maintain efficient and quality service within the Lounge. Perform quality, perfect greeting, concurrency and lounge services according to procedures to protect and increase customer satisfaction and lounge service Quality.

Duties and Responsibilities:

• Ensure the highest quality service for corporate and individual guests of the Show.
• Develop an innovative approach during the different stages of the service to improve customer satisfaction.
• Monitor, measure, and improve success in achieving objectives, the effectiveness of all processes, and performance results under his/her responsibility.
• Eliminate the shortcomings that prevailed during the evaluation of customer satisfaction and create an action plan and maintain its application relating to its treatment to increase customer satisfaction.
• Provide and distribute, control and approve all forms of documents relating to the services provided and protect them in its unit.
• Transfer feedback provided by customers to customer service to protect and improve customer satisfaction.
• Control and maintain the quality and good presentation and report feedback of services provided to customers to improve customer satisfaction.
• Perform Daily checks of manifests, etc.
• Make an excellent report to the customer and aim for 100% customer satisfaction.
• Report guest comments and take immediate action when possible.

Qualifications and Requirements:

•  Diploma in Hospitality Management, Food and Beverages 
•  At least 3 year’s experience in a similar position 
• At least 5years of experience in Customer service
• Proven experience in managing back-of-house operations and administration
• Attention to detail and ability to work in a first paced environment
• Articulate and able to communicate well in both written and oral English.
• High level of integrity.
• Strong analytical skills.
• Independent thinker.
• MUST be below 45 years of age.
• Excellent management, excellent organization, and communication skills.

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