CUEA ICT Support Officer Job

Job Responsibilities 

  • Conducting electrical safety checks on computer equipment.
  • Escalates support tickets and open issues to the appropriate team member(s) to provide the swiftest of resolutions
  • Installing and configuring computer hardware operating systems and applications;
  • Maintenance of the ICT assets register
  • Monitoring and maintaining computer systems and networks;
  • Office automation support and identification of requirements and ensuring customer satisfaction
  • Provide Technical support for the development and maintenance of ICT hardware and software infrastructure across various levels and campuses.
  • Providing support, including procedural documentation and relevant reports; supporting the roll-out of new applications;
  • Provision of ICT facilities, including delivery of advice, acquisition of equipment, training, support and maintenance
  • Provision of staff ICT training, directly or through third parties, including development of an ICT training plan.
  • Resolves support tickets and issues
  • Responding within agreed time limits to call-outs;
  • Setting up new users’ accounts and profiles and dealing with password issues;
  • Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
  • Testing and evaluating new technology;
  • Troubleshooting and fixing system problems and service requests, and providing high-level technical support for unresolved service desk issues
  • Troubleshooting system and network problems and diagnosing and solving hardware/software faults; replacing parts as required;
  • User and client support

Minimum Requirements 

  • BSc Degree in Computer Science/IT or equivalent from a recognzied institution;
  • Must be CCNA certified or equivalent certification;
  • At least (3) years working experience in a busy and large enviornment;
  • Sharp troubleshooting skills of networks, computer, printers and software related issues;
  • Good documentation skills of all issues reported at the ICT Helpdesk.

How To Apply

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