USIU Africa Restaurant Supervisor /Headwaiter Job

Key Responsibilities/Tasks

• Leading and supervising wait staff.
• Ensuring smooth service flow.
• Handling guest inquiries and complaints.
• Maintaining a clean and inviting dining environment.
• Fostering teamwork and collaboration among staff, promoting professionalism, and addressing any conflicts or issues amongst the team.
• Scheduling staff training, providing feedback for improvement.
• Managing inventory and supplies.
• Cash handling and reconciliation.
• Creating reports on sales, labor costs, inventory levels, and other relevant data as required by the university.
• Upholding all health and safety regulations to ensure a safe dining environment for all guests.
• Representing the restaurant professionally when interacting with vendors, delivery personnel.
• Adapting to changing situations and solving problems efficiently to maintain smooth operations.
• Work closely with the chef to ensure the restaurant is profitable.

Minimum Educational Qualifications and Professional Experience

• Diploma or certificate in food and beverage service.
• Experience; require at least 3 years of experience as a waiter or waitress in a restaurant setting.
• Excellent communication and interpersonal skills.
• Strong leadership and organizational skills.
• Attention to detail and accuracy.
• Knowledge of food and beverage service.
• Fluency in English and Kiswahili.
• Computer literacy: Familiarity with basic point-of-sale systems and restaurant management software.
• Professionalism and positive attitude.

How To Apply

If you have the requisite qualifications and experience and desire to work as a team member in a modern, progressive, international, and multicultural institution where you can make a difference, please apply indicating in the subject line of the email address the postiion applying for. Interested applicants must provide a cover letter and a current CV, certified copies of educational certificates and transcripts, names and addresses of three referees, current salary and benefits, telephone and e-mail contacts by 5.00pm, Wednesday, March 27, 2024 to:

Director Administration,
United States International University – Africa,
P. O. Box 14634-00800, Nairobi, Kenya
Email: jobs-csob@usiu.ac.ke