Accor Front Office Supervisor Job
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Accor Front Office Supervisor Job
Job Description
- Supervise the day-to-day operation in Front Desk.
- Check all colleagues’ grooming and hygiene standards of colleagues
- Constantly apply standard operating procedures in your department.
- Ensure that the check list done properly and sign the check list after the completion of the required shift’s tasks.
- Adhere to hotel policies and procedure.
- Check the discrepancy report and update manager.
- Do the credit limit check on daily basis for all guest in house.
- Check the GSA colleagues’ transactions during the shift closure.
- Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
- Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
- Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.
- Ensure the Front Office team provides prompt and efficient service whilst also maximising occupancy levels and up-selling the property.
- Maintain an up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information.
Qualifications
- Minimum 1-2 years’ experience in a similar role, within an international brand.
- Prior experience working with Opera and other related systems.
- Strong interpersonal and problem-solving abilities and the ability to lead by example.
- Fluency in English; additional languages are a plus.
How To Apply
Categories: Administration Jobs In Kenya
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