Accor Front Office Supervisor Job

Job Description

  • Supervise the day-to-day operation in Front Desk.
  • Check all colleagues’ grooming and hygiene standards of colleagues
  • Constantly apply standard operating procedures in your department.
  • Ensure that the check list done properly and sign the check list after the completion of the required shift’s tasks.
  • Adhere to hotel policies and procedure.
  • Check the discrepancy report and update manager.
  • Do the credit limit check on daily basis for all guest in house.
  • Check the GSA colleagues’ transactions during the shift closure.
  • Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
  • Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
  • Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.
  • Ensure the Front Office team provides prompt and efficient service whilst also maximising occupancy levels and up-selling the property.
  • Maintain an up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information.


  • Minimum 1-2 years’ experience in a similar role, within an international brand.
  • Prior experience working with Opera and other related systems.
  • Strong interpersonal and problem-solving abilities and the ability to lead by example.
  • Fluency in English; additional languages are a plus.

How To Apply

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