Kempinski Hotels Food and Beverage Supervisor Job


  • The overall scope of the job includes supervising the service food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.

Key Responsibilities

  • Ensuring all rules & regulations are strictly adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP.
  • Ensuring the service team is well managed, having delegated the appropriate tasks to the team members.
  • Ensuring the sales are driven to the outlet’s full potential and that budget is adhered to.
  • Ensuring a High quality of product and service is maintained in the outlet.
  • Ensuring the outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.
  • Responsible to Assistant Restaurant Manager/ Restaurant Manager.
  • Responsible for Head Waiter/ Waitress, Waiter/ Waitress & Host/ Hostess.
  • Ensuring a courteous, professional and efficient service is provided at all times.
  • Ensuring all duties and tasks are performed as per the tasks required at the outlet.
  • Be knowledgeable of all services and products offered by the hotel.
  • Having a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
  • Having the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
  • Monitoring operating supplies, equipment and reduce spoilage and wastage successfully.
  • Ensuring that the place of work and surrounding area is kept clean and organized at all times.
  • Successfully performing opening and closing procedures established for the assigned outlet.
  • Reporting guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
  • Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
  • Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Skills, Knowledge and Expertise

  • Minimum of Diploma in Hospitality Management or related field.
  • Minimum 4 years in F&B service role with two years in a supervisory position preferably in a 5* Hotel Chain.
  • Ability to work and communicate in a multinational environment.
  • Excellent written and verbal communication skills
  • Ability to work as part of a team.
  • Computer literacy adapted to the field of training.

How To Apply

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