M-Gas Customer Service Representative Job

About the Job

Offer support to customers who have questions, concerns, problems.

Duties & Responsibilities

  • Respond to customer enquiries in person, by phone and online helpfully and promptly.
  •  Take responsibility for solving customer issues and make sure they are resolved promptly.
  •  Maintain record of customer communications in CRM and other systems.
  •  Acknowledge and resolve customer complains.
  •  Process orders, customer applications and requests.
  •  Maintain customer records.
  •  Compile and distribute daily reports on customer products and credit usage.
  •  Perform customer follow up to ensure that they are enjoying the product.
  •  Identify and report computer systems incidents to the technical teams and relevant managers.
  •  Make recommendations to improve customer service and business processes and systems.
  •  Prepare schedules for customer visits by Technicians and Sales representatives as required.
  •  Any other duties that may be assigned by Management.

Personal Attributes

  •  Understanding and commitment to the company core values.
  •  Good communication on the telephone and in person
  •  Must display a can-do attitude and work well with others
  •  Punctual and reliable.
  •  The ability to multi-task in a high-paced work environment
  •  Strong written and verbal communication skills

Academic Qualifications

  • University Degree or Higher Diploma    Degree

Skill Qualifications

  • Communication Skills 

How To Apply

Click Here Apply