AKUH Patient Referral Officer Job
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AKUH Patient Referral Officer Job
Department: Care Management
Job Summary
The successful candidate will ensure a seamless process for patients seeking treatment and coming in for treatment from outside Nairobi, Kenya – Enhancing medical tourism. He/she will also provide support for referrals for Outreach Centres.
Responsibilities
- Book and manage clinic slots;
- Respond to emails and phone calls;
- Assemble all information concerning patients’ clinical background and referral needs;
- Present necessary medical information such as history, diagnosis and prognosis. Provide specific medical information to financial services to maximize reimbursement to the hospital physicians;
- As per the referral guidelines, provide appropriate clinical information to specialists and where possible, chart way forward;
- Ensure complete and accurate registration, including patient demographic and current insurance information;
- Attend to patient inquiries as well as assist in patient complaints or needs;
- Ensure effective communication to clinical staff;
- Remind patients of appointments and double as a Liaison person with external stakeholders;
- Review details and expectations about the referral with patients;
- Assist patients in solving potential issues related to the health care system, financial, accommodation, transportation, flights, visa requirements and any other information;
- Be the system navigator and point of contact for patients and families.
Requirements
- Registered Nurse in Kenya.
- Bachelor’s degree in nursing will be an added advantage.
- Customer service experience is highly desirable.
- Strong interpersonal skills.
- Ability to work well under pressure.
- Strong presentation skills.
How To Apply
Categories: Medical Jobs In Kenya
Tags: Aga Khan Hospital Jobs
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