Corporate Staffing Customer Service Representative Job

Location: Nakuru, Kenya

Industry: IT

Gross Salary: Ksh 40k – 45k

Our client is looking for a dedicated Customer Service Representative to join their team in Nakuru. In this vital role, you will be the first point of contact for customers, handling inquiries and complaints with the utmost professionalism and providing timely solutions. Your goal will be to ensure customer satisfaction by delivering efficient and courteous service.

Key Responsibilities:

• Customer Inquiry Handling: Respond to customer inquiries promptly, providing accurate information and solutions to issues and questions.
• Complaint Resolution: Efficiently resolve customer complaints with a focus on customer satisfaction, documenting issues and resolutions as required.
• Service Excellence: Maintain a high standard of customer service, ensuring each customer receives attentive and courteous assistance.
• Feedback Collection: Gather customer feedback to identify areas for service improvement and report this feedback to management.
• Product Knowledge: Stay up-to-date on company products and services to offer accurate information to customers.
• Collaboration: Work closely with the technical team to resolve customer issues related to internet connectivity and service disruptions.
• Record Keeping: Accurately maintain records of customer interactions, transactions, comments, and complaints.

Qualifications:

• Diploma or degree in Communication, Business Administration, or a related field.
• At least 2 years of experience in a customer service role, preferably in the IT or telecommunications sector.
• Exceptional communication and interpersonal skills, with the ability to engage effectively with a diverse range of customers.
• Strong problem-solving skills and the ability to think quickly under pressure.
• Proficient in Microsoft Office Suite and CRM software.
• Detail-oriented, with excellent organizational and multitasking skills.
• A commitment to continuous improvement and learning.

How to Apply

Click Here To Apply

Gross Salary: Ksh 40k – 45k