HF Group Telesales Agent Job
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HF Group Telesales Agent Job
Principle Accountabilities
Sales
- Ensure that reactive and proactive approach is taken to prevent customer attrition.
- Understand needs of customers by actively providing quality sales service.
- Proactively explain the respective banking products that fit the client’s needs e.g. type of account and its features, products offered and charges payable.
- Cross sell and upsell all products.
- Provide feedback on assigned leads and take note of customer complaints/ compliments.
Service
- Ensure an excellent customer experience during telephone conversations as well as when offering any other service.
- Maintain high level of professionalism in all telephone conversations both inbound and outbound.
- Address any issues or concerns that the customer may raise.
- Manage post sale relationships.
- Conduct care calls to customers.
Controls
- Ensure customer due diligence is applied when onboarding clients.
- Reporting of suspicious transactions or activities.
- Ensure sales processes are followed to avoid miss-selling.
- Ensure proper time and resources management.
- Using the working tools availed for the intended purpose. This will include Core Banking System, Workflow Management Systems or any other system availed in the course of day-to-day duties.
KYC Compliance.
Understanding of bank’s operations and complying with set governance rules and internal policies, not limited to but including the code of conduct.
Key Competencies and Skills
- MS Office Proficiency
- Product knowledge
- Analytical Skills
- Interpersonal skills
- Communication skills
- Negotiation and Selling Skills
- Customer Etiquette
- Great command of the national languages
- Self-motivated & result oriented
- Ability to communicate comfortably at all levels
- A team player
- Achieving set goals
- High levels of discipline, integrity and professionalism
- Excellent time management skills
Minimum Qualifications, Knowledge and Experience
- Minimum of a Diploma in Marketing and Sales or other related fields.
- A degree is an added advantage.
- Minimum one-year Sales experience with relevant experience in Customer Service.
How To Apply
Categories: Sales & Marketing Jobs In Kenya
Tags: HF Group Jobs
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