HF Group Telesales Agent Job

Principle Accountabilities

  • Ensure that reactive and proactive approach is taken to prevent customer attrition.
  • Understand needs of customers by actively providing quality sales service.
  • Proactively explain the respective banking products that fit the client’s needs e.g. type of account and its features, products offered and charges payable.
  • Cross sell and upsell all products.
  • Provide feedback on assigned leads and take note of customer complaints/ compliments.


  • Ensure an excellent customer experience during telephone conversations as well as when offering any other service.
  • Maintain high level of professionalism in all telephone conversations both inbound and outbound.
  • Address any issues or concerns that the customer may raise.
  • Manage post sale relationships.
  • Conduct care calls to customers.


  • Ensure customer due diligence is applied when onboarding clients.
  • Reporting of suspicious transactions or activities.
  • Ensure sales processes are followed to avoid miss-selling.
  • Ensure proper time and resources management.
  • Using the working tools availed for the intended purpose. This will include Core Banking System, Workflow Management Systems or any other system availed in the course of day-to-day duties.

KYC Compliance.

Understanding of bank’s operations and complying with set governance rules and internal policies, not limited to but including the code of conduct.

Key Competencies and Skills

  • MS Office Proficiency 
  • Product knowledge
  • Analytical Skills
  • Interpersonal skills
  • Communication skills
  • Negotiation and Selling Skills
  • Customer Etiquette
  • Great command of the national languages
  • Self-motivated & result oriented
  • Ability to communicate comfortably at all levels
  • A team player
  • Achieving set goals
  • High levels of discipline, integrity and professionalism
  • Excellent time management skills    

Minimum Qualifications, Knowledge and Experience

  • Minimum of a Diploma in Marketing and Sales or other related fields. 
  • A degree is an added advantage.
  • Minimum one-year Sales experience with relevant experience in Customer Service.

How To Apply

Click Here To Apply