KMTC Receptionist II Job
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KMTC Receptionist II Job
Duties and responsibilities at this level will entail:
- Coordinating all Reception/Customer Care desk activities in the College;
- Manning the Reception/Customer Care desk; in charge of customer service to walk in and online customers, communicating courteously with customers via social media, telephone, email, letter and face to face; directing customers to online resources;
- Ensuring professional, timely, accurate and efficient flow of information to and from customers and stakeholders;
- Responding to various routine inquiries from internal and external stakeholders; directing complex queries to relevant officers and ensuring that feedback is promptly given;
- Providing daily reports to the on emerging customer issues, matters not closed and other matters that require further attention;
- Update daily logs of customers records, including notes about interactions; making recommendations to Management for improving customer experience;
- Collecting feedback/administering feedback surveys/handling suggestion box for immediate action;
- Supervising Reception/Customer Care Assistants working under him/ her; and supervising, training and development of staff.
For appointment to this level a candidate must have; –
- Diploma in any of the following disciplines: Public Relations, International Relations and Diplomacy, Corporate Communications, Digital Communications, Front Office/ Customer Service or equivalent qualification from a recognized institution;
- Good communication and interpersonal skills; meticulous attention to detail.
- In-depth understanding of customer care work/practices.
- Good command of spoken and written English and Swahili languages (proficiency in Sign Language will be an added advantage)
- Proficiency in Computer Applications; and
- Fulfilled the requirements of Chapter Six of the Constitution
How To Apply
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