Avenue Healthcare Pharmacy Manager Job


To provide high quality care that exceeds our clients’ expectations.

Key Responsibilities

  • The pharmacy manager will perform the following people management duties as guided by Avenue HR policies and in coordination with the HR Department.
    •  Efficient utilization of Pharmacy techs, pharmacy clerks and pharmacy assistants- Liaise with the Medical Services Manager to ensure optimal staff levels as well as efficient use of overtimes and locums. 
  • Ensure staff daily task / shelf allocations for inventory management, Emergency trolley medication management, daily / random counts, variance and expiry monitoring to achieve optimal stock management and tidy shelves.
    • Identify training gaps and liaise with HR and medical quality team to facilitate training
    • Participate in the recruitment, interviewing and hiring pharmacy personnel
    •  Ensure all pharmacy staff undergo orientation, training and competence assessment checks
    • Manage Rota, leaves and absenteeism as per HR policies
    • Ensure staff within the pharmacy units are highly motivated and minimize staff attrition rates by
    • Regular staff engagement and monthly departmental meetings
    • Promptly addressing staff concerns – Identify and deal with personnel issues in a proactive and timely manner, with appropriate follow up as necessary
    •  Reward, Recognition and Discipline 
    • Ensure that deserving staff are recognized/rewarded 
    •  Disciplinary action (with proper cause) is undertaken without undue delay and per defined policies
    • Staff supervision: Responsible for supervising all pharmacy staff (Pharm techs, clerks and assistants) and evaluating performance.
  • Manage and lead the Pharmacy Units (Outpatient, Special Clinics and Inpatient) in the provision of safe, timely, efficient, effective and patient-centered pharmacy services and operations
    • Implement safe medication use processes in all the pharmacy units
    • Develop and / or maintain operational and quality policies and procedures
    • Ensure compliance to the pharmacy policies, procedures and pharmacy manual
    • Ensure compliance to regulatory and accreditation standards
    • Ensure timely and appropriate drug returns / recalls and treatment sheet reviews.
    • Serve as the pharmacy leadership team liaison to interdisciplinary team members for areas of responsibility (e.g., nurse managers, specialists, medical quality, etc.).
    • Monitor Turn Around Time of service and intervene when necessary
    • Perform duties as a member of the hospital clinical governance committees as guided by the committees Terms of Reference
  • Ensure that Avenue Corporate Governance policies are adhered to.
    • Prevent, detect, and report any fraud or criminal activity
    • Fully review and ensure implementation of audit recommendations 
  • Ensure optimal Financial Management of Pharmacy services
    • Stock Management:
      • Physical Inventory count / Stock takes daily for high value items and monthly for all items in all pharmacy units, wards, Surgical and consumables stores, theatre and other area with pharmacy items.
      • Maintain optimal stock levels to achieve a target of 15-21 inventory days without stock outs
      • Perform accurate and timely stock variance reporting with justifiable reasons prior to approval and adjustments
  • Target zero expiries and stock losses
    • Prepare a monthly report for pharmacy based on KPIs
    • Check margins monthly for items to ensure target margins are attained
    • Develop plans and lead efforts to improve financial performance in assigned areas of responsibility
  • 5.    Ensure highest quality of care and service in the Pharmacy units:
    • Supervise the drug preparations for high alert medication and extemporaneous preparations & compounding e.g., dermatological preparations and syrups
    • Ensure appropriate storage of pharmacy items with temperature & humidity monitoring and in compliance with other policies including Hazmat items handling
    • Ensure appropriate disposal of pharmacy items as per PPB and COHSASA requirements
    • Monitor compliance to care protocols, guidelines, pathways, and standard treatment guidelines
    • Review and act on quality indicator reports and implementation of QIPs as assigned by Medical services Manager.
    • Incident Management: Ensure all incidents/events are recorded and reported within 24 hours using the provided tools and implementation of corrective actions.
    • Ensure proper documentation for medication labelling and use – treatment sheets, order sheets
    • Maintain and enforce infection control standards within the pharmacy units.
    • Ensure implementation of medication policies to prevent medication errors
    • Ensure all Pharmacy and medication use as per COHSASA Standards are maintained at all times
  • Patient satisfaction and confidentiality:
    • Ensure patient satisfaction through quality of care, communication, and collection of feedback from patients as determined in the KPI using the standardized patient satisfaction in the pharmacy units.
    • Always maintain client/patient privacy and confidentiality
  • Any other duty as assigned by your immediate supervisor in line with the job description 

Person Specification

  • Bachelors in Pharmacy (BPharm)
  • A valid Kenya Pharmacy and Poisons Board (PPB) practice License
  • Updated BLS certificate
  • Leadership & Management certificate/degree
  • Not less than 3 years’ experience in Pharmacy Management
  • COHSASA or other Accreditation experience
  • Excellent interpersonal and communication skills
  • Attention to detail

How To Apply

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