Transport Coordinator Job Avenue Healthcare

Job Objective/ Purpose:

• Planning and coordinating all Transport activities, including fleet management and staffing, and operating vehicles to provide safe, reliable, and efficient transport services to Avenue’s clients and staff as needed.

Key Responsibilities:

• Supervise and offer mentorship to the Transport staff, ensuring delivery of professional and high standard of client service through quality of service, communication, feedback, escalation, and demonstrate follow-up.
• People management: Ensure optimal staffing levels including Rota, reallocation of staff depending on staffing needs, Ensuring efficient use of overtimes and locums, Identifying training gaps and liaising with HR to facilitate training, overseeing regular staff engagement and monthly staff meetings, and staff discipline per defined policies.
• Vehicles Maintenance: Ensure the ambulance/ vehicles are kept clean and secure at all times, ensuring all systems are in good working condition and escalating any problems immediately.·
• Ensures that vehicle use (especially at night and on weekends) is monitored using the Fleet Tracking system and any misuse or suspected misuse is dealt with immediately. Ensures that fuel consumption is monitored and any discrepancies (drastic increase or reduction) per vehicle are explained.
• Ensure drivers report problems / malfunctions immediately and that they are resolved within the shortest time possible and Organize renewal of all road licenses and insurance before expiry.
• Ensure the ambulance is well stocked with required medical items, documents and consumables, and all equipment are in good condition.
• Record Management: Maintain a comprehensive service log for each vehicle and establish a maintenance program to minimize cost and maximize use of vehicles.
• Manage the dispatch desk – scheduling vehicles efficiently, booking & allocating drivers and vehicles to various transport needs and requests.EMT Supervision – Ensure the EMT Drivers complete all dispatch data forms & documents (invoices & receipts), and send them to the relevant departments in time.
• Operate vehicles when needed, Assessing patients at the scene & en route, communicating with medical personnel to determine the next course of action in patient treatment.
• Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.
• Ensure adequate knowledge of, and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services and finance.
• Any other duty as assigned by the supervisor.

Person Specification

• Certificate in EMT with a Valid Practicing /Operating card
• Valid Driving License with 2+ year experience as an EMT driver
• Fleet management, business management Training and Experience highly desirable
• Customer focus and results oriented
• Strong interpersonal skills, team playing abilities, and communication skills.
• Highly responsive, ethical and responsible

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