Customer Success Intern Job Incourage

About the Internship

The Customer Success Intern will be involved in a proactive and client-focused approach, aiming to build long-term relationships and ensure clients feel supported throughout their insurance journey, responsible for handling questions, comments and complaints regarding the Incourage platform. 

Duration: Three (3) months
Paid Internship

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Responsibilities

  • Engaging in proactive communication with the Insurance Agency via WhatsApp regarding underwriting issues.
  • Promptly responding to inquiries from the Insurance Agency and Agent Leaders, ensuring thorough and helpful answers.
  • Ensuring swift extension and renewal of policies, maintaining excellent Turnaround Time (TAT).
  • Providing daily support to users on how to effectively utilize the app.
  • Compiling and prioritizing feedback from agents to create a backlog for continuous improvement of the Incourage app.
  • Collaborating closely with the product team to enhance the Incourage app, promptly conveying user feedback in a constructive and courteous manner.

Note:
This job description outlines primary responsibilities and reflects the proactive approach expected from team members. Additional duties may be assigned as required to meet organizational needs.

Qualifications

  • A bachelor’s degree in business, finance, insurance, marketing, or a related field is preferred.
  • Demonstrate a strong passion for enhancing customer experience.
  • Exhibit enthusiasm for collaborative efforts in improving the application.
  • A solid understanding of the insurance industry, including different types of insurance products, coverage options, and basic principles of risk management.
  • Previous experience in customer service, account management, or a related field is preferred. Experience in the insurance industry is necessary.
  • Strong communication skills, both written and verbal, are crucial. The ability to analyze and solve problems efficiently.
  • A customer-centric mindset with a genuine commitment to providing excellent service. 
  • Strong organizational skills to manage client portfolios, track communications, and ensure that policy renewals and other deadlines are met.
  • Familiarity with customer relationship management (CRM) software and other relevant tools used in the insurance industry.
  • Awareness and understanding of insurance regulations and compliance requirements to ensure that all interactions and policies adhere to legal standards.
  • The ability to adapt to changes in the insurance landscape, including policy updates, industry trends, and regulatory changes.

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How To Apply

Click here to apply