Bluetti Energy Customer Service Officer Job
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Bluetti Energy Customer Service Officer Job
Key Responsibilities:
- Ensuring that the call center operates in an efficient manner and provides the highest level of client service.
- Identifying client needs based on client data and developing strategies and plans for addressing specific client needs.
- Ensuring that response times are as low as possible and that client queries are handled within a reasonable timeframe.
- Ensuring a seamless onboarding process
- Call clients to ensure they make payments
- Developing strategies and establishing goals for customer service and ensuring all customer issues are resolved timely.
- Handling escalated complaints in the event that supervisors are unable to assist.
- Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs
- Taking part in training and other learning opportunities to expand knowledge of company and position.
Qualifications:
- Degree in Communications, Business Management or Social course.
- 3 years experience working in a busy call centre preferably a Solar Company
- Proficiency in Basic Computer Software and phone systems
- Problem solving skills.
- Strong grasp on the company’s products, services and customer service policies.
How To Apply
Send updated CV with 2 referees to winnie.koech@bluetti.com
Deadline 15th March 2024
Categories: Customer Service Jobs In Kenya
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