Claims Officer Job Kenyan Alliance Insurance
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Main Purpose of the Job- (Job Summary)
The role holder is responsible for registering and acknowledging new claims, archiving claims files, updating various claims registers.
Main Responsibilities
- Register and acknowledge new claims
- Advise and follow up on claim requirements. (Documentation.)
- Maintain an updated repair progress register/movement of vehicles at the assessment centre
- Appointment of service provider – Windscreen replacements
- Analysis of claims documents as per claims guidelines
- Set initial reserves on claims within the limits and guidelines
- Follow up on claims requirements and documents
- Attend to clients promptly and provide Excellent Customer service and feedback to clients on claims progress
- Continuous Update of various claims registers
- Claim files archiving and ensure timely retrievals.
- Communicating with garages on repair/release of vehicles
- Doing preliminary demand letters to negligent third parties
- Making payment vouchers when the claims are finalized
- Recommend for a second assessment on accident vehicles whenever necessary.
- Evaluate the performance of the repairers and external assessors.
Perform any other roles as may be assigned by management from time to time.
Knowledge & Experience
The candidate must demonstrate and possess the following skills and qualifications:
- Bachelors of Commerce degree (insurance option preferred)
- Good progress in Professional qualification in Insurance (ACII/IIK )
- Two (2) years Claims insurance experience
- Good analytical skills
- Decision making skills
- Attention to detail
- Good Interpersonal skills
- Good Customer Service skills
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How To Apply
Interested candidates should send their CVs to hr@kenyanalliance.com using the position as the subject of the email.
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