Customer Care Assistants Job KENTTEC

Customer Service Jobs In Kenya

Job Specifications

This is the entry and training grade for Diploma holders in this cadre. An officer in thislevel will work under the guidance of a senior officer.
Duties and responsibilities at this level will entail assisting in:

• Overseeing the operation of customer care desks;
• Ensuring customers provide feedback either manually or electronically;
• Attending to reception telephone line;
• Receiving and ushering in guests to the designated offices;
• Maintaining daily records of customers’ details;
• Facilitating in the organization of events; and
• Responding to customers’ inquiries.

Person Specifications

For appointment to this grade a candidate must have:

• Diploma in Customer Service, Communication, Public Relations or equivalent qualification from a recognized institution;
• Proficiency in computer applications; and
• Fulfilled the requirements of Chapter Six (6) of the Constitution.

Skills and competencies

• Interpersonal relationship skills;
• Communication skills; and
• Ability to work in a team.

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How To Apply

Interested and qualified candidates should apply and attach copies of certificates and detailed Curriculum Vitae with names of at least three referees with their telephone contacts to the address indicated below or through info@kenttec.go.ke so as to be received on or before 21 st May 2024.

Hard copies of the applications can be delivered at the Council’s Headquarters, 3rd floor, Crescent Business Center, Parklands.

All applications should be marked with the serial number of the position applied for on top of the envelope.

KENTTEC is an equal opportunity employer committed to diversity and gender equality. Woman, Youth and Persons with disability are encouraged to apply.
ONLY shortlisted candidates will be contacted. Any form of canvassing will lead to automatic disqualification.
Successful candidate will be required to satisfy the requirements of Chapter Six (6) of the Constitution of Kenya on Leadership and Integrity by submitting current clearance certificates from the following institutions:

• Kenya Revenue Authority (Tax compliance certificate)
• Directorate of Criminal Investigations (Certificate of Good Conduct)
• Higher Education Loans Board (HELB)
• Ethics and Anti-Corruption Commission (EACC)
• Approved Credit Reference Bureau (CRB).

The Chief Executive Officer,
Kenya Tsetse and Trypanosomiasis Eradication Council,
P.O.BOX 66290-00800,
WESTLANDS.