Customer Service Officer Job Vacancies in Kenya
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Customer Service Officer Job Vacancies in Kenya
Customer Service Job at Corporate Staffing
Our client is a medium sized manufacturer of packaging material. They seek to hire a young vibrant, a problem solver and result oriented individual to fill the position of a Customer Service Officer
Industry: Manufacturing
Location: Nairobi
Salary: Competitive
Customer Service Job Responsibilities
- To take accountability for timely comprehensive and conclusive customer responses through email, letters phone calls etc.
- Attend to and resolve, provide feedback on customer requests in line with 1st contact resolution(FCR)
- Pro-actively engage with customer to identify risks, problems and potential opportunities.
- Update & maintain customer records
- To inform and educate customers on products to ensure retention of existing customer; increase sales revenue and organizational customer base
- Monitor and track customer requests by ensuring accurate customer records are documented; directed to relevant department, and resolved to customer’s satisfaction
- Perform customer on-boarding and quality check to ensure customer retention
- Support front office with customer follow up and policy disputes by providing resolutions as per set turnaround time
- Mange customer document policy to ensure proper documentation for improved customer satisfaction.
Qualifications for Customer Service Job
- Degree/Diploma in Business Management
- At least 2 years’ experience in Customer service
- Excellent problem solving skills.
- Excellent Communication skills, both oral and written
- Presentable and an outgoing personality
- Administrative writing and reporting skills
- Ability to multi-task and get things done to completion
- A team player with a positive attitude and good interpersonal and communication skills
- Ambitious, hardworking and creative,
- Results oriented
How to Apply
Apply here for the Customer Service Officer Jobs
Categories: Other Professions
Tags: Corporate Staffing Jobs
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