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We are pleased to announce the vacancy of Senior Officer – Merchant On boarding in the Enterprise service Delivery within the Enterprise Business Unit Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Reporting to the Merchant On boarding Manager – Enterprise service Delivery, the position holder will support Merchant acquisition & merchant administration tools, Manage 20/80 merchant relationship to deliver on business objectives, Implement merchant management & support mechanisms in line with business processes to support Merchant Services .The role will also involve Supporting Acquirers & sales team in merchant roll out services.


  • General Administrative support for the Acquirer & Merchants;
  • Ensure achievement of 100% SLAs on Merchant processes;
  • Liaise between Safaricom, Merchants, acquirers, and regional sales teams;
  • Provide back-up for Merchant customer acquisition activities;
  • Facilitate availability of business tools, novelties to enhance Merchant & Introducer/business activities;
  • Provide administrative support in Activating & support to recruited merchants;
  • Ensure 100% compliance on Know Your Customer (KYC) details prior set up of Partner/Merchant outlets;
  • Communicate on issues of non-compliance/irregularities to Partners;
  • Ensure prompt & efficient set up of  acquired/new Merchant outlets  and business Partners;
  • Ensuring that Merchant in the regions achieve transaction value targets;
  • Facilitate attendance to walk-in customers;
  • Sending Merchant correspondence, calling & attending to merchants queries for all assigned merchants;
  • Preparing correspondence on internal and external requests;
  • Prepare daily, weekly, monthly and quarterly analytic transaction and Merchant registration reports for the department/Introducer as requested.


  • Bachelor’s Degree from a recognized university
  • At least over 1 year experience in handling merchants in various touch points
  • Highly results and performance oriented
  • Good communication and presentation skills
  • Excellent team player with good management skills
  • Excellent Excel Knowledge
  • Flexible approach to work

How to Apply

Apply here for the Merchant Onboarding Job