What this job involves :

The Soft Services Manager (Operations) is responsible for ensuring that the vendor is managed in line with the IFM vendor management process, and in accordance with contracts, measurable Key Performance Indicators and Service Level Agreements.

In all instances, the Soft Services manager is responsible for working closely with the onsite delivery teams to ensure that:

• Full compliance to Environmental Health and Safety regulations is continuously achieved
• Services are managed and delivered consistently across the portfolio of sites
• Establish relationships with client Site Leads, , Area and Regional FM managers, business partners such as EHS leads, IT to establish trust and credibility in the delivery of IFM services
• Support the resolution of Soft services FM issues at sites under purview, escalating when needed
• Develop the team’s existing skills and add new competencies to enhance service and drive opportunities for more self-performance
• Drive performance as measured by client’s Key Performance Indicators
• Manage subcontractors and suppliers to deliver goods and services against contracts and expectations
• Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
• Support in the implementation of short and long-term projects for the client as requested.
• Gap Analyses full sites PPM schedule against site assets or existing schedules.
• Full understanding of Operational Scope of Works across region
• Oversight and support for Operations – providing real support (on-site and remote) to all Soft Services operations managed by JLL
• Develop and support a sustainability and sourcing focus, delivering quality, frugal and sustainable solutions for Client.
• Engage and collaborate with EMEA peer group to build consistency of solution/process across all Services delivered.
• Actively support the EMEA Procurement Lead on Procurement projects, savings paperwork, contract compliance and sustainability initiatives.
• Compliance with local Health and Safety regulations=

Sound like you? To apply you need to be / have:

• Ideally 6 years + exposure in Facilities Management role within a large commercial organization.
• Experience of owning facilities contracts and supplier/ contractor management.
• Experience of working with quality, environmental and EHS management systems essential
• Quality, EHS and environmental related accreditations desirable
• Facilities Management industry recognised related qualifications desirable
• Educated to degree level or equivalent
• Ability to work in collaborative team environment
• Vendor/contract management
• Decision making / complex problem solving
• Excellent verbal & written communication
• High level of IT literacy
• Strong communication skills
• Assertiveness
• Practical experience in Soft Services contract delivery
• Demonstrate a good working knowledge of soft services

What You Can Expect From Us

• We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
• Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
• We can’t wait to see where your ambitions take you at JLL. Apply today!