Kenya Airways Instructor – Fares and Ticketing Job
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Kenya Airways Instructor – Fares and Ticketing Job
Instructor – Fares and Ticketing Job, Latest Airline Vacancies 2023,
Job Title Instructor – Fares and Ticketing
Location Nairobi,KE
Organization Name Kenya Airways
Department Description
KQ Academy
Brief Description
Organize, conduct, evaluate training and development programs to enhance organizational and individual performance of operational personnel and commercial customers. Grade – H10
Detailed Description
Principal Accountabilities (KEY Performance areas): Accountability (Responsibility)
• Develop and review training programs for basic fares and ticketing, advanced fares and ticketing, Altea system training to address training gaps
• Conduct a Training Needs Analysis to address training gaps.
• Develop a training schedule to facilitate effective planning of programs.
• Liaise with relevant stakeholders to enable smooth coordination of training.
• Deliver programs within the Commercial department training calendar to ensure staff gain the knowledge and skills to perform their roles.
• Monitor & evaluate implementation of training to ensure effective transfer of skills to the workplace and identify further training needs
• Develop a training schedule to facilitate effective planning of programs.
• Liaise with relevant stakeholders to enable smooth coordination of training.
• Maintain up to date and accurate training records to ensure compliance with company standards and aid decision making.
• Prepare reports on all trainings conducted to enable continuous evaluation of programs and facilitate decision making.
• Follow up on course participants to evaluate level of skills transfer & implementation of action plans.
• Evaluate programs to be outsourced to ensure relevance to the organization.
• Issuance of certificates and licenses to qualified staff to ensure compliance with KQ and IATA standards and procedures.
• Participate in the review of operational manuals (as necessary) and monitor Standard operating procedures to ensure compliance within operational areas.
Job Requirements
Knowledge and Experience Qualification (Minimum)
• Bachelor’s degree
• IATA Travel and Tourism Foundation Diploma
• IATA Travel and Tourism Consultant Diploma
• ALTEA Central Reservations System certificate. Additional Qualifications
• Instructional Techniques
• Instructional Design
• Training of trainers course (TOT) Years of Experience (Minimum)
• 5years experience in a busy airline sales and ticketing environment with 2years at supervisory role.
Other Skills
• Excellent communication, interpersonal and presentation skills
• Leading self
• Instructional design and delivery skills
• Motivational skills
• Proficiency in MS Office productivity skills
Additional Details
Behavioral competencies
• Analytical thinking
• Customer Service Orientation
• Developing Others
• Information Seeking
• Interpersonal Understanding
• Organizational Commitment
• Self-Control
• Teamwork & Cooperation
• Strong work ethics
• Work well under pressure
• Leadership skills
• Self Confidence
How To Apply
If you fit the profile, then apply today. Please submit a copy your detailed Curriculum Vitae here only by Friday, 17th February 2023. Due to the volume of applications that we receive, only short-listed candidates will be contacted. Kenya Airways is an equal opportunity employer.
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