Kenya Airways Instructor – Fares and Ticketing Job

Instructor – Fares and Ticketing Job, Latest Airline Vacancies 2023,

Job Title Instructor – Fares and Ticketing

Location Nairobi,KE

Organization Name Kenya Airways

Department Description

KQ Academy

Brief Description

Organize, conduct, evaluate training and development programs to enhance organizational and individual performance of operational personnel and commercial customers. Grade – H10

Detailed Description

Principal Accountabilities (KEY Performance areas): Accountability (Responsibility)

• Develop and review training programs for basic fares and ticketing, advanced fares and ticketing, Altea system training to address training gaps

• Conduct a Training Needs Analysis to address training gaps.

• Develop a training schedule to facilitate effective planning of programs.

• Liaise with relevant stakeholders to enable smooth coordination of training.

• Deliver programs within the Commercial department training calendar to ensure staff gain the knowledge and skills to perform their roles.

• Monitor & evaluate implementation of training to ensure effective transfer of skills to the workplace and identify further training needs

• Develop a training schedule to facilitate effective planning of programs.

• Liaise with relevant stakeholders to enable smooth coordination of training.

• Maintain up to date and accurate training records to ensure compliance with company standards and aid decision making.

• Prepare reports on all trainings conducted to enable continuous evaluation of programs and facilitate decision making.

• Follow up on course participants to evaluate level of skills transfer & implementation of action plans.

• Evaluate programs to be outsourced to ensure relevance to the organization.

• Issuance of certificates and licenses to qualified staff to ensure compliance with KQ and IATA standards and procedures.

• Participate in the review of operational manuals (as necessary) and monitor Standard operating procedures to ensure compliance within operational areas.

Job Requirements

Knowledge and Experience Qualification (Minimum)

• Bachelor’s degree

• IATA Travel and Tourism Foundation Diploma

• IATA Travel and Tourism Consultant Diploma

• ALTEA Central Reservations System certificate. Additional Qualifications

• Instructional Techniques

• Instructional Design

• Training of trainers course (TOT) Years of Experience (Minimum)

• 5years experience in a busy airline sales and ticketing environment with 2years at supervisory role.

Other Skills

• Excellent communication, interpersonal and presentation skills

• Leading self

• Instructional design and delivery skills

• Motivational skills

• Proficiency in MS Office productivity skills

Additional Details

Behavioral competencies

• Analytical thinking

• Customer Service Orientation

• Developing Others

• Information Seeking

• Interpersonal Understanding

• Organizational Commitment

• Self-Control

• Teamwork & Cooperation

• Strong work ethics

• Work well under pressure

• Leadership skills

• Self Confidence

How To Apply

CLICK HERE TO APPLY

If you fit the profile, then apply today. Please submit a copy your detailed Curriculum Vitae here only by Friday, 17th February 2023. Due to the volume of applications that we receive, only short-listed candidates will be contacted. Kenya Airways is an equal opportunity employer.