Corporate Staffing Customer Service Executive Job

Customer Service Executive Job, Current Customer Service Jobs In Kenya,

Location: Nairobi,

Gross salary: Ksh 45k – Ksh 60k

Our client is in a very well-reputed healthcare facility looking to hire a Customer Service Executive to provide customer interactions with the use of data and systems, and would be keen on someone who has the technical know-how to implement and improve these processes.

Responsibilities:

• Act as the first point of contact for clients. Handle phone calls and emails. Welcome patients, book appointments, manage inquiries, and provide information on services.
• Build sustainable client relationships and trust with clients. Handle queries, and complaints. Keep records of client interactions and follow-ups
• Prepare reports, invoices, receipts. Collect payments.
• Maintain Inventory, track office supplies, and order replacements.
• Oversee the general upkeep of the office.
• Handle logistics. Track incoming and outgoing repairs and orders.
• Learn to operate new office technologies and equipment and ensure they are functioning to specification. Keep all software up to date.

Qualifications:

• Degree or diploma in business management or any related field.
• Minimum of 3 years of proven customer support experience or experience as a client service representative in a high-end service industry.
• Excellent communication and presentation skills, needs to be well-spoken and clear in speech. Needs to be fluent in English and must have effective writing skills.
• Ability to multi-task, prioritize, and manage time effectively
• Proactive in analyzing data, automating processes, and implementing systems that improve efficiency and customer relationships, particularly through the use of technology.
• Must be customer-oriented and have the ability to deal calmly and positively with different types of personalities and people from various walks of life.
• Ability to use standard software packages such as Microsoft Office, Excel, and Outlook. Knowledge of CRM, eHRM, databases, and automation tools will be an advantage.
• Ability to use Bluetooth, smartphone technology, TV and sound systems would be an advantage.

How to Apply

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