Reporting to the General Manager, the Manager of Information Technology will be responsible for the strategic development, implementation, support and management of computer-based information systems, particularly software applications and computer hardware for the Fairmont Mount Kenya Safari Club.

Responsibilities

• Responsible for proper business planning and budgeting of IT expenditures for the Hotel, providing sound guidance and justifications for investment and expenditure.
• Responsible to ensure compliance on all Accor IT policies, procedures and guidelines
• Responsible for a regular status report about the Hotel’s actual IT status as well as corporate engagement reports
• Initiates and manages IT projects and  in consultation with General manager
• Oversees all IT related Hardware used within the hotel.  Build and maintain good relationships to with services providers, ensuring efficiency of service level agreements.
• Supports the Hotel in resolving Hardware issues through escalation of issues with Hardware service providers for the following: Computers, Servers, Firewalls, Routers, Switches, Cables, PABX, LAN and WAN, GPON, Monitors, and Screens, Point of Sale devices, all relevant interfaces, UPS and related devices, and other active components.
•  Oversees the efficient and effective use of hotel software; ensure that all Accor IT Policies and Guidelines are effected and updated as per corporate guidelines.
• Ensures that only original and properly licensed application programmes according to the IT management’s policy and requirement are running on the hotel’s systems and computers
• Maintain a good relationship with service providers to support resolve of issues on systems.
• Provide effective support to all users of IT within the hotel both guests and colleagues.  Ensures that only validated users have access
•  Responsible to ensure hotel data security and compliance is always updated to ensure no loss of hotel data and business continuity.
• Ensure systems backup policies are duly respected, and the system reaches the highest level of security.

• Minimum five (5) years in a previous luxury / upscale hotel experience in a related field, minimum two (2) years as IT Manager.
• Proficiency in hotel systems (Opera Cloud, Symphony, Vingcard, Materials Control, Sage 300 and Evolution, SUN systems, INFOR systems)
• Must be flexible with the ability to sustain a high level of productivity and efficiency at all times.
• Display strong analytical, organizational, conflict management, people and administrative skills.
• Ability to be responsive to changes and offer leadership in those changes
• Proven positive track record to coordinate technology departments
• Proven ability to budget for hotel IT infrastructure
• Exceptional interpersonal and guest relations skills, takes a hands on approach
• Proven team-leader with outstanding motivational skills and coaching ability and has ability to maintain positive work culture

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career
• Work and learn in a luxury property

How To Apply

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