Safaricom Kenya Senior Manager/ Chapter Lead Job

Senior Manager/ Chapter Lead Job, Current Administration Jobs In Kenya,

Job Description

Reporting to the Tribe Lead – Digital Services, the Role holders’ purpose is to; 

  • Build and manage high-quality product & platform roadmaps based on business vision and strategy
  • Define the Vision so that the Product team visualizes the expected outcome by the user and manages the product and platform backlog
  • Collaborate with stakeholders to define and communicate the product vision and strategy.
  • Responsible for the overall leadership of the Product and platform development, commercialization, and rationalization.
  • Understand the market, the competition, and the users’ pain points and use the information to determine what features should be implemented.
  • Partnering with local and global brands to identify and influence the development of new products and services.
  • Creating focus and ownership for shaping the business’ future ambitions.
  • Incorporate benchmarking information as well as best practices and lessons learned to define best-in-class customer experience
  • Lead, mentor, and support a team of Product Owners and Product Managers
  • Drive the adoption and implementation of Agile best practices within the product team
  • Remove obstacles and ensure the team has the resources needed to succeed


Key accountabilities and decision ownership

  • Agree with the business and all stakeholders on the Product and platform roadmap and deliverables for each quarter and drive innovation
  • Deliver a stable and in best in class customer experience
  • Acquisition and usage of the Product by ensuring the channel is relevant, engaging, and accessible
  • Analyze customer insights, usage patterns, competition activities, and market scenarios to draw insights into customer usage /behavior to design and optimize the product and platforms
  • Develop the commercial case and secure commercial approvals for the Product & Platforms
  • Oversee the Product and platform commercial plan deliverables by working with Stakeholders and preparing and updating all documents.
  • Present Formal product & platform commercial performance in weekly and monthly reviews (Customers, Transactions, penetration Revenues, tNPS, ARPU, etc.
  • Collaborate with stakeholders to define and communicate the product vision and strategy.
  • Work closely with other stakeholders including the brand and segment team to define a clear and precise Go To Market strategy and channel engagement including visibility requirements
  • Promote a culture of continuous improvement by identifying areas for optimization and innovation.
  • Implement and measure key performance indicators (KPIs) to track product team performance.
  • Collaborate with other Chapter Leads and teams to share best practices and lessons learned.
  • Facilitate Agile ceremonies, including sprint planning, backlog grooming, and retrospectives.


Must have technical/professional qualifications: 

  • Bachelor’s degree in Business or IT from a recognized University
  • +10 years working experience in Telecom 
  • Certified Scrum Product Owner (CSPO) or Certified Scrum Professional (CSP) certification is a plus.
  • Proven experience as a Product Owner or Product Manager in an Agile environment.
  • Strong leadership and coaching skills.
  • Excellent communication and interpersonal skills.
  • Demonstrated ability to drive product strategy and execution.
  • Familiarity with Agile tools and software (e.g., Jira, Confluence).
  • A passion for staying up-to-date with industry trends and best practices.