Corporate Staffing Customer Service & Digital Marketer Job
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Corporate Staffing Customer Service & Digital Marketer Job
Customer Service & Digital Marketer Job, Current Communication Jobs In Kenya,
Location: Central,
Gross Salary: 50K,
Our client is a reputable FMCG Distributor in Central and is looking to hire a Customer Service & Digital Marketer who will be responsible for the following:
Duties & Responsibilities
- Call customers to get their feedback on the Company’s products and services
- Introduce new products to new and existing clients
- Resolve customer complaints within the given timelines
- Keep records of customer interactions, transactions, comments, and complaints
- Carry out client visits to obtain first-hand information about their experiences with products and services.
- Solve customer issues while on customer visits and escalate as necessary to ensure customer satisfaction.
- Engage customers through telesales, generate leads and hand them to the sales team
- Analyze customer data, including social media interaction and physical visits
- Create a calendar of events and capitalize on social media events to boost sales.
- Create social media content utilizing a variety of media creation tools in line with current industry best practice
- Define, monitor, and update social media key performance indicators
- Grow and expand the Company’s social media presence into new & emerging social media platforms
- Prepare and share weekly marketing reports
- Create marketing strategies for bulk-SMSs marketing
- Be aware of both upcoming and future events and capitalize on these to increase sales
Qualifications & Requirements
- Degree in Communication/Public Relations or related field.
- 3-5 years of work experience gained in the FMCG industry in customer service/public relations/communications with social media marketing exposure
- Proficient in graphics & design tools for use in the creation of social media content is a MUST.
- Excellent skills in creating, writing, editing (photo/video/text) content
- Proficient in the use of key social media marketing tools
- Impeccable communication skills both verbal and written
- Strong analytical and interpersonal skills
- Ability to build and maintain good customer relationships
- Ability to multi-task, prioritize, and manage time effectively
- Ability to maintain high standards of professionalism at all times
- Ability to work in a team or as an individual with minimal supervision
- Proficient in Microsoft Office and its components
How to Apply
Apply before 17th November 2023.
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