Search Holidays Front Office Receptionist Job

Front Office Receptionist Job, Current Administration Jobs In Kenya. 

Job Title: Front Office Receptionist,

Industry: Tours and Travel,

Location: Nairobi,

Gross Salary: Kshs 20k,

Search Holidays is looking to hire a receptionist, whose responsibility will be to provide clients and visitors with a positive and professional first impression of the organization. Additionally, you will provide administrative support to various departments and maintain a smooth and organized flow of information within the office.

Responsibilities:

• Provide information and assistance to visitors, addressing their inquiries or directing them to the appropriate resources.
• Answer and direct incoming calls to the appropriate person or department, taking accurate messages when necessary.
• Maintain a clean and organized reception area, ensuring it is presentable and well-stocked with necessary supplies.
• Schedule appointments and manage conference room bookings, ensuring efficient use of available resources.
• Receive, sort, and distribute incoming mail and packages, as well as prepare outgoing mail and courier shipments.
• Assist with administrative tasks such as data entry, filing, photocopying, and scanning documents.
• Coordinate travel arrangements and accommodations for staff members as requested.
• Maintain confidentiality and handle sensitive information with integrity and discretion.
• Collaborate with other administrative staff to ensure smooth office operations and support other departments as needed.
• Stay updated on organizational policies, procedures, and personnel changes to provide accurate information to visitors and callers.
• Perform other duties as assigned by the supervisor.

Qualifications:

• Diploma in Business related fields.
• At least 2 years experience working as a Front Office Receptionist in hospitality. 
• Proven experience in the Front office or in a similar customer service role is preferred.
• Excellent verbal and written communication skills, with the ability to interact professionally with individuals at all levels.
• Knowledge of managing social media is an added advantage. 
• Efficient management of bookings.
• Basic computer skills.
• Good Customer service skills.
• Good interpersonal skills.
• Excellent communication and organizational skills.
• Ability to multi-task.
• Good crisis management skills.

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