Job Description

Responsibilities:

As an ICT Officer, you will be responsible for supporting the organization’s information and communication technology needs. Your role will involve providing technical assistance to end-users, maintaining hardware and software, troubleshooting issues, and assisting in the implementation of ICT projects. You will play a crucial part in ensuring the efficient and secure operation of our ICT systems, contributing to the overall productivity of the organization.

Key functions include:

• Technical Support: Provide first-level technical support to end-users, addressing hardware and software issues promptly and effectively. Troubleshoot problems and escalate issues when necessary.
• Hardware and Software Maintenance: Maintain and upgrade computer systems, servers, and peripherals. Install and configure software applications and updates as needed.
• User Training: Conduct training sessions for staff on the use of ICT systems, software applications, and best practices. Create user guides and documentation to facilitate self-help.
• Network Assistance: Assist in the configuration and maintenance of network devices, including cameras, routers, switches, and firewalls. Troubleshoot network connectivity issues and collaborate with the ICT team to optimize network performance.
• ICT Project Support: Assist in the planning and implementation of ICT projects. Collaborate with senior ICT staff to ensure successful project execution and adherence to timelines.
• Security Measures: Implement and enforce security measures to protect ICT systems and data. Monitor for security breaches and participate in the development of security policies.
• Inventory Management: Maintain an inventory of ICT equipment, software licenses, and other technology assets. Keep records of equipment procurement, deployment, and disposal.
• Documentation: Create and update documentation for ICT systems, procedures, and configurations. Ensure that documentation is accurate and accessible to relevant stakeholders.
• Collaboration: Work closely with other departments to understand their ICT needs and provide timely technical support. Collaborate with the ICT team to address broader organizational technology requirements.
• Stay Informed: Stay informed about industry trends, emerging technologies, and best practices in ICT. Propose recommendations for continuous improvement.
• Support end users on day-to-day ICT support-related issues (System access, Network access, Video conferencing, etc).

Requirements

Hard skills and experience:

• Bachelor’s degree in Computer Science, Information Technology, or a related field. Relevant certifications (such as CompTIA A+, and Microsoft Certified Desktop Support Technician) are a plus.
• Familiarity with computer hardware, software applications, and basic network concepts.
• Strong problem-solving skills and the ability to troubleshoot technical issues independently.
• Good communication skills to interact with end-users and team members.
• Ability to prioritize and manage multiple tasks in a dynamic work environment.
• Basic knowledge of cybersecurity principles and best practices.
• Willingness to learn and adapt to new technologies and processes.
• Knowledge of software development methodologies and best practices.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Strong communication skills to interact with both technical and non-technical stakeholders.