Job Description

Reporting to the Senior Manager, Fraud Investigations the individual is responsible for carrying out Fraud Investigations, data analysis, Systems Forensic acquisitions & analysis, and managing customer fraud-related escalations.

Job Responsibilities

• Conduct fraud investigations of cases handed over by the Fraud detection team as well as cases generated from other sources e.g. ethics hotline, customer escalations, service requests, letters to the CEO, Internal Audits, etc.
• Create and strengthen bonds with Law Enforcement Agencies, the Criminal/Civil Justice system, prosecution agencies, and other Industry & non-industry players to enhance cooperation on mutually beneficial information, fraud investigations, asset tracing & recovery, etc.
• Participate in a robust and risk-based intelligence-gathering network in all areas of business.
• Forensic acquisition, interpretation, storage, and presentation of electronic evidence from electronic devices.
• Represent Safaricom before the court on fraud-related matters.
• Propose, discuss, and agree on recommendations to improve control weaknesses identified during investigations and regularly follow up for their implementation. 
• Analyse and monitor unusual data patterns that may indicate fraud/ unethical conduct. Spot negative trends, and potentially risky behavior.

Qualifications

• Bachelor’s degree in a Business or Computing related discipline.
• Certification in a fraud-related discipline, in particular a Certified Fraud Examiner (CFE).
• Certification in Digital forensics and/or Cyber Security 
• Experience in Data extraction and analysis.
• Experience in 
• Good knowledge of GSM network business models and processes;
• A conceptual thinker able to work independently, with the ability to wade through data and arrive at conclusions
• Good communication skills – written and verbal – to succinctly present findings and communicate with a variety of business partners