Job Purpose Statement

Responsible for providing the strategic direction for the infrastructure function on an enterprise level. Assesses IT industry trends’ relative impact on current and future enterprise infrastructure needs and projects. Interfaces with business unit heads and other IT functional areas to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness.

Leads the development of the enterprise’s infrastructure strategy, architecture, service delivery standards, and procedures. Participates in IT strategy planning activities, bringing a current knowledge and future vision of infrastructure technology and systems and best practices (e.g., ITIL) related to the business’s needs. Proactively researches and recommends courses of action to prevent problems and to maintain high infrastructure service levels for the user community.

Analyses and predicts trends and develops long-range plans designed to maintain the cost-effectiveness and competitiveness of the enterprise’s IT infrastructure.

Establishes metrics, key performance indicators, and service level agreements for driving the performance of IT service delivery. Responsible for the IT service delivery management of servers, networks, Email, directory Collaboration/telecommunications, and other technology platforms shared across the enterprise.

Ideal Job Specifications

Academic:

•  University degree in Information technology/Computer Science/Electrical Engineering/T telecommunications. A Master’s degree would be an added advantage.

Professional:

•  Leadership/coaching/management training
•  Training and certification in IT Service Management, e.g., ITIL, Enterprise Operating
•  System administration, e.g., MCSE, network-related certification – CCNA, Security related certification, etc.
•  Business Continuity training
•  Project Management Skills -PRINCE2, PMP

Desired work experience:

•  Ten years of experience in Infrastructure support in medium to large organizations and/or banking or financial service organizations would be an added advantage.
•  Five years in a supervisory role

How To Apply

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Closing on: Dec 10, 2023