Brief Description        

Reporting to the Commercial Manager – Kenya, the ideal candidate will provide the KE Sales Team with administrative support so they may maximize the value of external customer relationships.

Detailed Description        

• Achieve budgeted revenue target including ancillary sales.
• Provide contract support and expertise to contracted agents to maximize revenue.
• Create and maintain customer and agent databases for the sales team to enable easy access to available data and customer and agent details.
• Issue, ticket, and administer annual contracted, educational, and KE Agents / Third-party Rebates requests to build trade relationships.
• Process, Maintain, and build KE commercial information on non-IATA agent sign-up, COMM-flex andWaiver Management.
• Grow customer database and communicate with agents, corporates & direct customers to maximize business flows.
• Handle direct corporate drawdown accounts.
• Provide support to Key Account managers to enable them to focus externally.
• Coordinate Msafiri Connect top-up, addressing errors and challenges customers experience on the Msafiri Connect portal.
• Support Kenya Airways at travel exhibitions, trade shows, and events.
• Process KE BSP Refunds Requests.
• Assist in investigation, dispute management, and collection of ADM / ACM queries.
• Enroll and support non-IATAs those buying direct and indirect.
• Provide Travel Trade support – Top accounts.
• Support the Outdoor Team on the go to close urgent issues.
• Handle personalized bookings and reservations from Key customers as referenced by the General Manager and other KQ leadership.
• Facilitate Trade training on KQ Ticketing Policies, for example, ADM Policy.

Job Requirements        

• ‘A’ level or equivalent.
• 2-3 years’ commercial experience in air travel or related industry.
• CRS or airline equivalent with proficiency in MS Word / Excel / Outlook.
• Diploma in IATA Fares and Ticketing

Additional Details        

• Stamina and a passion for customer service.
• Team player.
• Commercial acumen and ability to act on own initiative when required.
• Ability to prioritize tasks and flexibility of role.
• Proactive and fair-minded nature to both customers and colleagues.
• Excellent communication skills.

How To Apply

Click Here To Apply

Apply by 20th Dec 2023