Job Purpose 

The overall purpose of this job is to undertake comprehensive firewall management, offering support to end-user departments, troubleshooting, installing, and repairing both software and hardware for different user departments as required in collaboration with a multidisciplinary team and in alignment with established protocols and the organization’s technology objectives.

Duties & Responsibilities

• Assist in overseeing hospital technological infrastructures and operations to ensure they adhere to the company policies and regulations.
• Maintain and troubleshoot all networks and computer-related issues for best performance.
• Troubleshoot and repair hardware, operating systems, applications, and CCTV.
• Perform preventive maintenance duties on items of ICT hardware, including the cleaning of equipment.
• Ensure that network access privileges, applications, data storage, and regular backups are configured and maintained.
• Integrate security, and physical control solutions for all confidential data and systems as well as identify security gaps and provide relevant solutions in consultation with the ICT Manager.
• Liaise with the end user to clarify, analyze, and resolve reported issues, delivering a high standard of ICT support.
• Manage and maintain the Hospital website, Internet, Graphic designs, and WAN in collaboration with other concerned areas.
• Maintain records/logs of repairs and fixes, maintenance schedule, and up-to-date inventory of all ICT infrastructure equipment including licenses.

Minimum Requirements

• Bachelor’s degree in information technology, computer science, or related field from a recognized institution.
• Minimum of 3 years of professional experience as an ICT officer, with at least 1 year of experience in a busy hospital setting.

Core Competencies

• Honesty, transparency, and integrity
• Excellent customer service skills.
• Effective communication skills – listening, oral and written.
• Good interpersonal skills and a team player.
• Ability to work under pressure with minimum supervision.
• Analytical and decision-making skills.
• Report writing and presentation skills.
• Desire for personal development, improvement, and learning.