Corporate Staffing Customer Service Representative Job

Location:  Nairobi
Industry: Tourism

Salary: Kshs 30k

Our client is a leading tour operator in Kenya and the best for tour and travel agency for safaris packages. They are looking to hire a Customer Service Representative who will handle all aspects of customer service including customer communication, enquiry handling, customer relations, complaints handling and ensure high quality services to customers in accordance with the best practices of the industry.

Responsibilities

• Answering a high volume of incoming phone calls and assisting customers with their inquiries or concerns.
• Resolving customer complaints or issues in a timely and efficient manner.
• Providing information to customers about products or services.
• Documenting customer interactions and transactions in a call center software or CRM system.
• Meeting or exceeding performance goals, such as call handling time or customer satisfaction.
• Keeping current with company and industry-related information to ensure accurate information is provided to customers.
• Identifying and escalating complex customer issues to a supervisor or manager as needed.
• Following up with customers to ensure their needs were met.
• Participating in training and development programs to improve skills and performance.

Job Requirements

• Degree/diploma in Communication, Customer Relations, Public relations, or any relevant field
• At least 2 years’ experience in working in a call center or as a Customer Service Representative in Service Industry
• Good communication Skills both Written and Spoken with the ability to interact freely with customers.
• Great interpersonal and strong communication skills in both writing and verbal.
• Excellent computer skills MS Office.
• Excellent multitasking skills.
• Critical thinker and problem-solving skills.
• Team player.
• Passion for irrigation and proactive in decision making
• Independent thinkers who are able to thrive in a fast-paced dynamic environment.
• Have the ability to handle pressure, meet deadlines
• Be organized and be an expert in time management
• Basic computer skills.

How to Apply

Click Here To Apply

Apply  by 31^st January 2023