KEPHIS Senior Customer Care Assistant Job

Job Specifications

Duties and responsibilities: – 

  • Receiving, Directing and relaying telephone messages;
  • Directing visitors and customers to the appropriate staff member when they come to KEPHIS for services;
  • Receiving and recording mail/parcels then distributing them to the relevant office;
  • Maintaining visitor’s books for analysis by respective departments;
  • Ensuring information materials are available at the reception and availing the same to clients;
  • Opening and date stamping all general correspondences;
  • Assisting in the planning and preparation of meetings, conferences, and conference telephone calls;
  • Responding to public inquiries;
  • Answering all incoming calls and handle call inquiries whenever possible;
  • Redirecting calls as appropriate and taking adequate messages when required;
  • Recording and typing all incoming visitors’ names for analysis per department;
  • Ensuring information materials are available at the reception and request clients to get a copy;
  • Opening the biometric door for clients.

Persons Specification 

For appointment to this grade, a candidate must have: –

  • At least four (4) years of relevant work experience;
  • Diploma in Telecommunications Operations, Front Office Management, Customer Care, or its equivalent from a recognized institution;
  • Proficiency in Computer Applications;
  • Good Public Relations Skills;
  • Compliance with Chapter Six of the Constitution.


  • Proficiency in computer applications; 
  • Communication skills; 
  • Interpersonal skills; 
  • Report writing skills; 
  • Negotiation skills; 
  • Problem solving skills. 


  • Ability to work under pressure; 
  • Ability to work independently and in a team; 
  • Ability to multi-task and prioritize work; and 
  • Demonstrated ability to implement Quality Management Systems.

How To Apply

Applicants should visit the online portal located in the Careers section of the KEPHIS website ( to submit applications electronically. Indicate the position and the vacancy number in the subject line, with a detailed curriculum vitae, certified copies of academic and professional certificates, transcripts, national identification cards, and any other supporting documents (as pdf attachments) not later than 13th February 2024 at 5.00 p.m.

KEPHIS is an equal-opportunity employer. Potential candidates from marginalized communities and persons with disabilities are encouraged to apply.

Only shortlisted candidates will be contacted.

  • Shortlisted candidates will be required to avail their original and certified copies of the relevant certificates & transcripts and original national identity card during the interview.
  • Successful candidates must obtain and submit valid clearance certificates from the Kenya Revenue Authority (KRA); Higher Education Loans Board (HELB); Directorate of Criminal Investigation and an approved Credit Reference Bureau as per Chapter Six of the Constitution.

The Managing Director
Kenya Plant Health Inspectorate Service (KEPHIS) P.O. Box 49592-00100