Moja EV After-Sales Service Manager Job

Job Reference No: MEV/032024/ASM1

Industry: Electric Vehicles Industry

Location: Nairobi, Kenya

Duties & Responsibilities

• Build and manage an after-sales service team.
• Daily management of the after-sales service department.
• Develop and implement after-sales service strategies and plans.
• Establish customer service standards and optimize service processes.
• Quickly and effectively deal with customer complaints and suggestions and maintain a good company image.
• Control the quality of after-sales service.
• Organize after-sales service marketing and publicity activities to improve the company’s visibility and influence.
• Collect and analyze the after-sales service data and formulate improvement measures.
• Cost control and improve the economic benefits of after-sales service.

Key Requirements

• College degree or above in Automobile maintenance/ Automobile engineering/ Mechanical and electrical maintenance.
• Preferably speak a little Chinese.
• 3 years of working experience in automobile maintenance service.
• Management experience in automobile maintenance service team.
• Familiar with the local maintenance market conditions.
• Understand local after-sales service policies and regulations.
• Good communication and coordination skills.

NB: Quote the Job Reference No. on the email subject. Only shortlisted candidates will be contacted.

How To Apply

Send your Application letter & CV to: hr@mojaevafrica.com

APPLICATION DEADLINE: 25^TH FEBRUARY 2024