I&M Bank Customer Service Associate Job
Choose your goal below:
I&M Bank Customer Service Associate Job
Job Purpose
The role holder ensures customer service delivery levels are as per the Bank’s prescribed standard, customer satisfaction and retention
Key Responsibilities
- Receive, verify, Authenticate, call back and processing thereof of all instructions delivered at the branch. Eg RTGS, TT, FDR, Forex conversions, stop payments, Treasury Bills, cheque book requests, card applications
- Preparing audit confirmations, certificate of balance, interest certificate and opinion letters for customers.
- Ensuring the completion of all Account opening Documentation and following up on deficiencies
- Facilitating customers’ access to lockers
- Attending to walk-in customers enquiries on account opening and products so as to maximize conversion of enquiries to sales
- Responding to all written and oral complaints and enquiries received from customers
- Handling of internal mail
- Cross-selling the Bank’s range of products and services to existing and new customers and acquire new active accounts/Business
- Ordering of cheque books and cards as per customer specification.
- Safe custody and management of Cards and cheque books
- Collection of All service charges as per bank tariff to ensure Nil income leakage
Job Specifications
Academic Qualifications
- Bachelor’s degree in business, Banking or related field
Competencies:
- Planning & Organizational skills
- Analytical skills and attention to detail
- Strong oral and written communication skills
- Interpersonal skills to manage stakeholders at all levels
- Ethics and integrity
- Excellent judgment and analytical abilities and impeccable integrity.
- Strong commercial awareness and an ability to connect to business goals
How To Apply
Categories: Customer Service Jobs In Kenya
Tags: I&M BANK JOBS
Get a job faster!
Join Over 15,000 Satisfied Job Seekers Who’ve Gotten Jobs. Upload Your CV. Get Job Alerts Daily. Don’t Miss Out On Your Next Job Opportunity. Register Your CV With US. It’s FREE. Click Here To Register Your CV.