Njango Investment Customer Service Executive Job

Ref: 14/2/24

Salary-70,000Ksh

Our client, an entertainment establishment seeks to hire a Customer Service Executive who will handle all aspects of customer service

Main Responsibilities

• Ensure all the customers are served as per the company standards
• Customer Contact & Communication– Ensuring that all phone call and email enquiries are responded to in a timely manner
• Proactively ensure that all customers’ complaints and enquiries are recorded and responded to promptly and satisfactorily.
• Proactively conduct voice of the customer surveys to gather customer feedback
• General Company Co-ordination– Attend other Departmental meetings and share pain points for resolution
• Follow up leads received at Customer Support Desk and those mined in daily customer interaction
• Generate and maintain customer service reports using the company system
• Company/Customer Events– Assist in coordinating customer service events including customer day.
• Continuous professional development to keep up with current industry trends in the industry.
• Any other duties- as may be assigned.

Qualifications and Requirements

• Bachelor’s degree in a business-related field from a recognized institution; Business, Finance or Economics.
• At least 2 years demonstrable customer service experience preferably in a financial services organization
• Excellent computer skills in MS Office.
• Excellent multitasking skills.
• Critical thinking and problem-solving skills.
• Team player.
• Great interpersonal and strong communication skills in both writing and verbal

How To Apply

Interested candidates can send their CVs to info@njangoinvestment.co.ke