Summit HRMC  Hotel Operations Manager Job

Reporting to: General Manager,

Location: Naromoru, Nanyuki Laikipia County

Salary: 70k – 80k,

Job Summary

Our client is seeking an experienced Hotel Operations Manager whose primary responsibility will be to oversee and manage the day-to-day operations of the hotel. You will work closely with the hotel staff to ensure the smooth functioning of all departments and to provide exceptional guest experiences. Your role will involve strategic planning, staff supervision, budget management, and maintaining high-quality standards.


Operational Management

  • Develop and implement operational policies and procedures to optimize efficiency and guest satisfaction.
  • Coordinate and supervise the activities of various hotel departments, including front desk, housekeeping, food and beverage, maintenance, and security.
  • Monitor daily operations to ensure adherence to established standards and resolve any operational issues or guest complaints promptly.
  • Conduct regular inspections of hotel facilities to ensure cleanliness, maintenance, and safety standards are met.

Staff Supervision and Development:

  • Recruit, train, and supervise hotel staff members, including department heads, supervisors, and frontline employees.
  • Provide guidance, coaching, and performance feedback to employees to enhance their skills and ensure a high level of customer service.
  • Foster a positive work environment that encourages teamwork, employee morale, and professional growth.
  • Conduct regular staff meetings to communicate organizational goals, operational changes, and address any concerns.

Guest Relations

  • Ensure exceptional guest service by maintaining a strong presence in the hotel and actively engaging with guests.
  • Handle guest feedback, complaints, and special requests in a timely and professional manner.
  • Implement strategies to enhance guest satisfaction and loyalty, such as personalized services, special promotions, or loyalty programs.
  • Monitor guest reviews and ratings, analyze trends, and take appropriate actions to improve overall guest experience.

Financial Management:

  • Develop and manage the hotel’s annual budget, including revenue forecasting, expense control, and profit optimization.
  • Monitor financial performance through regular analysis of key performance indicators (KPIs) and take corrective actions as required.
  • Ensure effective cost control measures are in place without compromising service quality or guest satisfaction.
  • Collaborate with the sales and marketing team to maximize revenue generation through effective pricing and promotional strategies.

Health and Safety Compliance

  • Ensure compliance with health, safety, and security regulations and standards in all areas of the hotel.
  • Implement and maintain emergency procedures and protocols to ensure the safety and security of guests and employees.
  • Conduct regular inspections to identify potential risks and take appropriate measures to mitigate them.
  • Stay updated on industry trends, best practices, and new technologies related to hotel operations.


  • Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
  • Must have over 6 years of proven experience in hotel operations management, preferably in a supervisory or managerial role.
  • Strong leadership and interpersonal skills with the ability to motivate and develop a diverse team.
  • Excellent communication skills, both verbal and written, with the ability to interact with guests, employees, and stakeholders at all levels.
  • Solid understanding of financial management principles and experience in budgeting and financial analysis.
  • In-depth knowledge of hotel operations, including front office, housekeeping, food and beverage, maintenance, and security.
  • Familiarity with property management systems (PMS) and other hotel software applications.
  • Exceptional organizational and multitasking abilities to handle multiple priorities and meet deadlines.
  • Flexibility to work irregular hours, including weekends and holidays, based on business demands.

How to Apply

If you are up to the challenge and possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Hotel Operations Manager) to before 1st March 2024