Summit HRMC Room Divison Supervisor Job

Location: Naromoru, Nanyuki Laikipia County

Salary range: 35k-40k

Job Summary

The Rooms Division Supervisor will be reporting to the General Manager, and will be responsible for internalizing and implementing major strategies on the efficient and profitable operations of the Rooms Division, comprising the Front Office and Housekeeping Departments of the hotel.

The objective is the assurance of a seamless and efficient operations by providing quality service and product offerings.

Primary Responsibilities;

• Developing and Implementing  of the Rooms annual business plan and strategies to ensure the hotel meets its business targets;
• Overall responsibility for all operational components of the division to ensure efficiency and effectiveness of operations;
• Maintaining and developing high standards of operations in Front Office by ensuring all Standard Operation Procedures are relevant, up to date and operationally delivered;
• Developing, Implementing & Maintaining a review and response programme for all Room section covering Trip Advisor and blogs relevant to Guest Services;
• Guiding and Attending daily operations meetings with the team to plan for immediate operational demands;
• Planning, developing and growing the both Front Office and Housekeeping team – through leadership, mentorship and coaching to fuel growth;
• Collaborate with the HR team to ensure efficient and effective recruitment processes that lead to the employment and retention of associates;
• Ensuring active participation in Planning, Implementation and adherence to restaurants, bars and events brand standards, the development of the P&S Audit and other quality auditing mechanisms;
• Preparing annual budgetary information and updates as required;
• Monitoring trends within the industry and make suggestions how these could be implemented

Competencies

• Adapting & Coping;
• Leadership & People Development skills;
• Organising & Planning Skills;
• Strategic Thinking & Results Oriented;
• Communication Skills;
• Innovation & Creativity;
• Analysing& Problem Solving

Minimum Requirements

• Degree/Diploma in Hospitality Industry with a specialization in Front Office and/or Housekeeping Operations;
• Minimum 5 years of progressively more responsible positions in senior hotel operations (4-5 star environment) as a room division supervisor/manager
• Must be computer literate with proficient use of Hotel systems e.g. Micros, MC, Opera.

How to Apply

If you are qualified and up to the challenge apply by sending your cv to jobs@summithrmc.com indicating on the subject line ‘Room division Supervisor’ before 1st March 2024