Water Services Regulatory Board Senior ICT Officer Job

Water Services Regulatory Board Senior ICT Officer Job

Job Purpose:

The Senior ICT officer is responsible for providing, maintaining, and supporting ICT services and resources to users to enable the performance of the duties

Reporting Relationship:

This role reports to Manager ICT.


ICT Officer & ICT Assistant

The duties and responsibilities entail:

  • Implementing ICT policies, procedures, and controls programmes;
  • Providing technical support for the ICT infrastructure and telephony systems including hardware, software support and help desk services;
  • Initiating the design and review of ICT architecture, networks including documenting internal ICT standards, policies, and procedures;
  • Implementing ICT standards in line with the emerging needs of the Board;
  • Implementing security penetration testing, disaster recovery and business continuity simulations;
  • Developing various systems documentation;
  • Overseeing the process of receiving, installing, configuration, certification of new or upgrading of the ICT Systems and equipment;
  • Managing and reporting on compatibility status of existing systems and ICT infrastructure;
  • Configuration and managing the ICT network, i.e. Local Area and Virtual Private Networks;
  • Performing monitoring, detection and reporting on ICT equipment performance, and implementing performance fine tuning analysis and reporting on ICT resource usage;
  • Overseeing servicing and maintaining ICT equipment and associated peripherals;
  • Undertaking preventive repairs or refurbishment of ICT equipment to restore usability;
  • Maintaining an up-to-date user-specific Information Systems, user access rights and systems credentialing;
  • Overseeing and performing data integrity and interrogation routines including programming, coding, and testing ICT systems;
  • Overseeing and updating the Board’s Website, Intranet and Databases;
  • Performing Servers administration and management activities including on
  • Domain Controllers, Active Directory and Exchange Server, including troubleshooting analysis;
  • Preparing technical specification for ICT equipment and systems solutions needed at the Board;
  •  Identifying, evaluating, and reporting on ICT gaps, the user needs including training requirements;
  • Liaising with ICT providers in the maintenance of ICT equipment and systems;
  • Supporting implementation, monitoring and evaluation of ICT projects;
  • Delivering advance ICT user training and awareness programmes;
  • Supervising, coaching and mentoring staff; and
  • Provide relevant support to the core functions as and when required.

Person Specification

For appointment to this grade, a candidate must have:

  • Bachelor’s degree in IT or Computer Science or a related field from a recognized institution;
  • CISA, CISM, ITIL, PRINCE2, CCNA, MCP or its equivalent;
  • Membership to ISACA or its equivalent;
  • A supervisory course lasting not less two (2) weeks;
  • Demonstrated work experience as an ICT Officer for at least four (6) years;
  • Proficiency in Computer applications and systems; and
  • Meet the requirements of Chapter Six (6) of the Constitution.

Key Competencies and Skills

  • Communication;
  • Working and supervising people;
  • Applying technical expertise;
  • Customer and stakeholder orientation;
  • Drive for results:
  • Continuous learning and knowledge sharing; and
  • Technological savviness.

How To Apply

All applications must be accompanied by a copy of the National Identity Card, detailed Curriculum Vitae and copies of all relevant academic and professional certificates and should be addressed to:

The Chief Executive Officer,
Water Services Regulatory Board,
P.O. Box 41621- 00100,

So as to be received not later than 23.59 hours on Monday 18th March,2024. The applications should be submitted only through electronic means. They should be sent via website: www.wasreb.go.ke through the vacancies portal.

WASREB is an equal opportunity employer and women, youth and peoples living with disabilities are encouraged to apply.