Front Office & Customer Representative Job CarKey Masters

Gross Salary: ksh 20k,

We are seeking a Front Office & Customer Representative to be the first point of contact for our clients and visitors. You will play a key role in creating a welcoming and professional environment while managing the day-to-day operations. Your primary responsibilities will include client handling and administrative support.

Job Description/Responsibilities:

Client Handling:

• Greet and assist clients and visitors with a warm and professional demeanor.
• Manage incoming phone calls, emails, and inquiries, providing accurate information and timely support.
• Maintain detailed records of all client interactions and engagements.
• Schedule confirmed orders to respective technicians.
• Address client concerns or issues promptly, escalating when necessary to ensure a resolution.

Autoshop Management:

• Oversee the daily operations of the autoshop, ensuring it remains clean, organized, and presentable at all times.
• Coordinate product displays and ensure all materials are up-to-date and easily accessible.
• Assist with inventory management by tracking stock levels and reordering supplies as necessary.

Administrative Support:

• Maintain an organized filing system for client records, office documents, and correspondence.
• Prepare and process administrative paperwork, including quotations, sales invoices, and reports.
• Assist in managing the front office budget and expenses.
• Support management with various projects and tasks as required.

Qualifications & Skills:

• Diploma or equivalent; Relevant training in front office management.
• Proven experience in a receptionist or front office role, preferably in a client-facing environment.
• Strong communication and interpersonal skills.
• Proficiency in MS Office Suite and familiarity with office management software.
• Excellent organizational skills and attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• A friendly and professional demeanor.

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