Desk Coordinator Job Swahili Beach

Department : Housekeeping (Hotel Industry)

Location; Ukunda Diani

Mombasa/Kwale/Diani residents are encouraged to apply

Position Summary:

The Desk Coordinator in the Housekeeping Department plays a key role in ensuring the smooth operation of housekeeping functions and effective communication between the housekeeping team, front desk, and other hotel departments. This position is responsible for managing guest room assignments, tracking room status, and coordinating cleaning schedules, all while delivering excellent customer service and supporting the efficiency of housekeeping operations.

Key Responsibilities:

• Room Assignment & Status Management:
  Coordinate room cleaning and preparation schedules, ensuring rooms are assigned appropriately and cleaned on time for guest check-in. Update room status (clean, dirty, vacant, occupied) in the Property Management System (PMS) and communicate updates with the front desk and housekeeping team.
• Guest Requests and Special Instructions:
  Monitor and manage guest requests related to housekeeping (e.g., extra towels, additional amenities, cleaning preferences). Ensure these requests are fulfilled promptly and accurately by housekeeping staff.
• Coordination with Front Desk and Other Departments:
  Act as a liaison between the housekeeping department and other hotel departments, including front desk, maintenance, and management. Relay any important guest or room-specific information (e.g., VIP guests, early check-ins, special requests) to housekeeping staff to ensure seamless service.
• Housekeeping Inventory & Supplies:
  Track and manage housekeeping supplies, including linens, cleaning materials, and guest amenities. Communicate inventory needs to the housekeeping supervisor or manager and assist in maintaining stock levels.
• Housekeeping Team Support:
  Provide administrative and logistical support to the housekeeping team by organizing daily tasks, tracking room assignments, and coordinating shift changes. Help monitor staff performance and report any issues or needs to the housekeeping manager.
• Quality Control and Inspections:
  Assist in tracking and ensuring the quality of room cleaning, including maintaining cleanliness standards and following up on guest feedback. Help with room inspections as needed to ensure that rooms meet the hotel’s cleanliness standards.
• Communication and Reporting:
  Maintain effective communication with hotel staff regarding room status and cleaning progress. Provide daily reports on the status of housekeeping operations, including completed tasks, room availability, and any issues or delays.
• Guest Interaction and Service Excellence:
  Respond to guest inquiries related to housekeeping services, including room cleanliness, requests for amenities, and any special needs. Handle any guest complaints or issues related to housekeeping in a courteous and professional manner, escalating to the Housekeeping Manager when necessary.
• Shift Supervision:
  Depending on the shift, oversee the coordination of the housekeeping team to ensure all rooms are cleaned and prepared according to hotel standards. Ensure housekeeping staff adhere to all safety and sanitation procedures.
• Administrative Duties:
  Perform general administrative tasks such as filing, data entry, scheduling, and maintaining records of housekeeping activities. Prepare and distribute daily housekeeping work assignments.

Qualifications:

• Education & Experience:
  • High school diploma or equivalent required.
  • Previous experience in housekeeping or hospitality preferred, particularly in a coordination or supervisory role.
  • Knowledge of housekeeping standards, cleaning procedures, and hotel operations.
• Skills & Abilities:
  • Strong organizational skills with the ability to multitask and prioritize tasks.
  • Excellent communication and interpersonal skills to work effectively with staff, guests, and management.
  • Proficient in using hotel management software (PMS) and basic office software (e.g., Microsoft Office).
  • Detail-oriented and able to identify and solve problems in a fast-paced environment.
  • Ability to work both independently and as part of a team.

NB : Mombasa/Kwale/Diani residents are encouraged to apply

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